Hi karzazi and all, thank you very much for your helps. However those guides is not actually good for our end users.A bit technical and also too complete.Some features even they will not use. That's why we need to customize and also i need to create the guide for administrator. Just for manage some functions only, such as: adding new phone, create new user,assign phone to user, creating FAC. It's for day to day operations. Thank you for all helps. Appreciated it you guys can provide above.

Like Rob showed on his document, typically, if you are a professional server provider, you will need to create your own 'how to' document because every enviroment changes. Mestrenova Serial Mackerel. Day to day operations changes in every enviroment. Mac Os X 10.5 Leopard Torrent Iso more. You could create a 'boiler plate' and then work from there, but as far as i know, Cisco does not have any 'boiler plates' I have created my own for each customer I have installed if requested. Most of the time, the admin is supposed to know how to setup a MACI in CCM already.

If they do not, they are in big trouble when the handoff happens. I think your bigger issue is to make sure your admins are trained for ccm.

Dear sir, anyone have the user guide for using the ip phone 7960/7940?

Rob's is an end user guide. What you want is an Admin Guide. Probably a good Cisco Press book may help you But if you are good with Word and screen caputre shots, you can create a pretty good 'admin book' for your client. Save it, then updated for the next!